Careers at Icon By Design

Our Manifesto

The world has become short-sighted. In our rush for convenience and efficiency, everything has become disposable. Electronics, toys, clothes, furniture. Oh, they’re all great value, on the sticker price. But at what cost? The truth is, cheap things cheapen us. Where there’s no expectations of integrity or longevity, every commitment lacks meaning. Every action lacks purpose. Every memory is fleeting.

At Icon by Design, we don’t think we should spend our brief time on earth making disposable things. So we build our furniture to last a long time, with a focus on natural, sustainable materials and craftsmanship. And we design our furniture to be minimal, elegant and timeless. Because we believe if you build a piece of furniture that is timeless, the moments that happen around it will be timeless as well. The furniture will hold an emotional value, above and beyond the dollar value. We’re not just making furniture, we’re making conversations and moments. We’re making our relationships richer. We’re making our moments more memorable. It’s not a table, it’s Boxing Day 2006. It’s not a media shelf, it’s “Kind of Blue” on a winter’s night. It’s not a chair, it’s the way your daughter sits when studying. Icon by Design isn’t simply a place where quality furniture is created. It’s where stories are made.

Current Positions Open

Sales Consultant - Moore Park - Casual

Closes In: 3 days

Sales Consultant - Casual - Moore Park
Do you love people?
Are you a passionate story-teller?
Do you have an appreciation for beautiful design?
If you answered yes to these 3 questions, we would love to hear from you.
We're looking for energetic casual sales advisor to join our lovely showroom at the Supa Centa, Moore Park. Your main duty will be to engage and educate our guests on our product range and tell the stories associated with our core principles / ethos: timelessness; craftsmanship; affordability; sustainability and customer commitment.
Other responsibilities are, but not limited to:
- Resolving customer concerns or disputes to ensure that we maintain our NPS score above 80.
- To acquire the necessary sales and product knowledge regarding our company and our products to enable you to advise customers with their customer service enquiries and product purchases.
- Learn to use our business systems to conduct the customer service and sales activities efficiently.
- Respond to customer enquiries in store, phone, email, chat and our ticketing system.
- Reach out to our visitors who asked for a quotation and build strong relationships.
- General cleaning and visual merchandising duties (some lifting required).
- Collaborate with team members and other departments.
- To engage in ongoing training development to continually improve skills and knowledge
To be successful in this role you will need:
- 3 years of customer service/retail experience
- Strong attention to detail
- Excellent communication and storytelling skills
- The ability to work alone and to take initiative
- A strong team player and can-do attitude - find solutions to problems and not be a part of the problem
- A desire to grow and improve
- Casual availability (Both weekend days, and one or more week days)

It’s a bonus if you have:
A background in interior design
A passion for interior design
Comfort with sales techniques like cross-selling and upselling
Company Culture
To fit nicely into our culture, you must be an empathic and honest people engagement superstar who truly knows how to wow your customer. You will go above the call of duty to engage with our team and community and understand the stories associated with our trailblazing brand. We expect every team member to be open-minded and committed and approach every day with a curious mindset; judgmental and dogmatic personality types need not apply! We are a learning culture at heart always striving to do more with less. We truly appreciate the strengths and contributions of others, as we aim to stay humble at all times with respect and gratitude for our fellow teammates.

Job Type: Casual (15-20 hours per week)

Sydney, NSW, Australia Casual Store: Moore Park

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